brand

UBA Promises to Put Customers’ Needs First as it Holds 2019 Forum in Lagos

Published

7 years ago

October 11, 2019

The pan African Financial Services Institution, United Bank for Africa(UBA) has again reiterated its commitment to surpass the expectations of its customers through the provision of products and services that meet their needs. The Bank made this promise at a special Customer Forum to mark the 2019 edition of the Customer’s Service Week.

UBA Customer Forum 1
UBA Customer Service 1: l-r: Group Head, Online Banking, United Bank for Africa(UBA) Plc, Mr. Austin Abolusoro; Regional Head, Lagos Bank, UBA Plc, Mrs Pamela Shodipo; Customer, High Chief Goddy Ulasi; Technical Adviser, Consumer & Retail Banking, Mr Babatunde Ajayi; Group Executive, Transformation and Resources, UBA Plc, Mr Chiugo Ndubuisi; Group Executive, Customer Fulfilment Centre, UBA Plc, and Group Head, Marketing, Mrs Dupe Olusola, at the special UBA Customer Forum held to commemorate The CUSTOMER Service Week in Lagos on Wednesday
The forum which was held at the bank’s Head Office, in Lagos, was very interactive and presented an opportunity for the management, staff and customers to share ideas on how to improve customer-satisfaction, in line with the bank’s Customer First Philosophy.
UBA’s Group Executive, Customer Fulfilment Centre, Mr Anant Rao, who welcomed customers to the forum, explained that the bank has deliberately re-focused and re-engineered its activities to put the customers first, adding that it has been leveraging on a three-prong lever of People, Process and Technology, in a bid to ensure maximum satisfaction to the customers, without whom the bank will not exist.
He said, “The singular mission of our consistent and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being our employers has been ingrained into the psyche of each and every staff.”

UBA Customer Forum 2
UBA Customer Service 2: l-r: UBA Customers, Mr Adegbola Abiodun and Mrs Adebanke Adegbola; Regional Head, Lagos Bank, UBA Plc, Mrs Pamela Shodipo; UBA Customer, Mrs Adepele Amure; Group Executive, Transformation and Resources, UBA Plc, Mr Chiugo Ndubuisi; UBA Customer, High Chief Goddy Ulasi; Group Head, Marketing, Mrs Dupe Olusola; Regional Head, Lagos Bank, Ms Emem Usoro; at the special UBA Customer Forum held to commemorate 2019 Customer Service Week in Lagos on Wednesday
Also speaking, the Group Head, Marketing, Mrs Dupe Olusola, said the bank has tailored a lot of products to assist customers to thrive in their various fields, adding that there was a lot of focus on small and medium scale enterprises which are growth drivers of any growing economy.
She said, “At UBA, we are constantly thinking about you, creating personalized products you need to achieve your goals. Right from the kids, children, young adults, students to the mass retail market; SMEs; creative industry; agricultural; UBA has something for everyone, and we are here at your service all the time.”
Some of the customers who were at the event, commended the bank for the services it rendered to them, and also pointed out areas of improvement and expectation, adding that this will lead to beneficial interests to both parties.

UBA Customer Forum 4
UBA Customer Service 4 : l-r: Group Head, Online Banking, United Bank for Africa(UBA) Plc, Mr. Austin Abolusoro; Regional Head, Lagos Bank, UBA Plc, Mrs Pamela Shodipo; Technical Adviser, Consumer & Retail Banking, Mr Babatunde Ajayi; Group Executive, Transformation and Resources, UBA Plc, Mr Chiugo Ndubuisi; Customer, High Chief Goddy Ulasi; Group Executive, Customer Fulfilment Centre, UBA Plc, Mr Anant Rao; Group Head, Marketing, Mrs Dupe Olusola; Customer, Mr Adegbola Abiodun; and Group Head, Transaction & Electronic Banking, UBA Plc, Aneke Sampson, during the UBA Customer Forum held to commemorate 2019 Customer Service Week in Lagos on Wednesday
A customer of the bank, High Chief Goddy Ulasi, who has banked with UBA for over 15 years, commended the bank for helping him and his business grow over the years and called on the bank to make rates more competitive to ensure that customers and businesses also benefit even more from the bank.
In response, the Group Head, Transaction and Electronic Banking, Mr. Sampson Aneke, said the customers remain the key focus of the bank, adding that the bank is in discussions with the key agents to ensure ease of transactions.
Earlier, UBA’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka, who wrote a statement on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers, and urged them not to rest on their oars.
“Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”, Uzoka said.
The theme for this year’s celebrations, “Magic Happens Here”, embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.
The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touch points. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine

Post Views: 1,659

brand

HabariPay Launches Maiden “HabariPay Impact Report 2025”, Showcasing Its Journey, Business Evolution, and Contributions to Digital Payments

Published

5 days ago

June 11, 2026

NewsThumb Magz

HabariPay Limited, the fintech subsidiary of Guaranty Trust Holding Company Plc (“GTCO” or the “Group”), has unveiled its maiden HabariPay Impact Report 2025, providing stakeholders with a comprehensive account of the company’s evolution, innovation journey, business performance, and impact on the digital payments landscape.The report captures HabariPay’s transformation from a newly established fintech venture into one of Nigeria’s leading payment infrastructure providers, highlighting the milestones, strategic decisions, and investments that have shaped its growth. It showcases the company’s contributions to enabling digital commerce, supporting businesses, strengthening payment infrastructure, and expanding financial access through technology-driven solutions.The HabariPay Impact Report 2025 also highlights the company’s strong financial and operational performance, the growth of the Squad platform, and the development of infrastructure that powers payment acceptance, switching, transfers, merchant services, and value-added solutions. The publication further explores the role of innovation, talent development, and ecosystem partnerships in driving the company’s success.Speaking on the launch of the report, the Managing Director of HabariPay, Eduofon Japhet, said: “As a technology-driven company, we believe that impact extends beyond financial performance. It is reflected in the businesses we enable, the merchants we support, the infrastructure we build, and the opportunities we create for the next generation of innovators. The HabariPay Impact Report 2025 captures this journey and demonstrates our commitment to creating sustainable value for customers, partners, and the broader economy.”She further added: “The HabariPay Impact Report 2025 represents more than a reflection on our achievements; it is a testament to the deliberate investments we have made in building sustainable payment infrastructure, empowering businesses, fostering innovation, and creating long-term value for our stakeholders. As we look ahead, we remain committed to expanding our capabilities, deepening our impact, and shaping the future of digital payments through technology-driven solutions that are secure, scalable, and inclusive.”The report also showcases HabariPay’s investments in innovation through initiatives such as the Take on Squad Hackathon and the Squad Hackademy, both of which are helping to develop future technology talent and accelerate the creation of practical solutions to real-world challenges.Looking ahead, the publication outlines HabariPay’s vision for the future, including continued investment in payment infrastructure, merchant solutions, digital innovation, and intelligent technologies that will shape the future of financial services.
To access the HabariPay Impact Report 2025, please click the below: https://squadco.com/impact-report/About HabariPayHabariPay Ltd is the fintech subsidiary of Guaranty Trust Holding Company Plc (GTCO), one of the largest financial services institutions in Africa with direct and indirect investments in a network of operating entities located in 10 countries across Africa and the United Kingdom.Licensed by the Central Bank of Nigeria (CBN), our goal is to support SMEs, micro merchants, large corporations, and other fintechs (Tech Stars) with the tools they need to thrive in an evolving digital economy and expand beyond their current market reach. HabariPay’s solutions include Squad, a full-scale digital payments toolkit to make in-person and online payments simpler, HabariPay Storefront, an e-commerce website to facilitate online purchases, Value-Added Services to help merchants access cost-effective and flexible airtime and data bundles to run their businesses, as well as a switching infrastructure that enables tech-focused businesses to optimise cost and make transactions more efficient.HabariPay’s contributions to Accelerating Digital Acceptance in Africa have not gone unnoticed–it received Mastercard’s Innovative Mobile Payment Solution Award at TIA 2022 for its innovative payment solution, SquadPOS.

Post Views: 25

brand

ZENITHBANKPARTNERSLAWMA,LASWATOCOMMEMORATEWORLDENVIRONMENT DAY 2026 WITH TWO-PHASE LAGOS CLEAN-UP

Published

1 week ago

June 5, 2026

NewsThumb Magz

Inlinewithitscommitmenttoenvironmentalsustainabilityandresponsiblebusinesspractices,

ZenithBankPlchascommemoratedthe2026WorldEnvironmentDaywithatwo-phase

environmental clean-up initiative in LagosState, held under theglobal theme “Inspired by Nature.

For Climate. For Our Future.”

The first phase was a morning clean-upconducted by staff of the Bank on Wednesday,3 June

2026, along Ajose Adeogun Street, Victoria Island, Lagos. The exercise mobilised employees to

clear waste, sensitise residents on proper disposal practices, and reinforce the Bank’s culture of

community service and environmental stewardship.

Thesecondphase,onThursday,4June2026,featuredawaterwaysclean-upattheFalomo

Waterways, Ikoyi, Lagos, executed in collaboration with the Lagos Waste Management Authority

(LAWMA)andtheLagosStateWaterwaysAuthority(LASWA).Thejointeffortfocusedon

removingmarinedebris,promotingcleanerwaterways,andsupportingtheState’sbroader

climate-resilience agenda.

Speakingontheinitiative,DameDr.AdaoraUmeoji,OON,GroupManagingDirector/CEOof

Zenith Bank Plc, said: “At Zenith Bank, sustainability is integral to how we operate. Clearing our

streetsandourwaterwaysisapracticalreminderthatprotectingtheenvironmentisashared

responsibility – and one we are proud to take up alongside LAWMA and LASWA. Through these

exercises, we aretaking deliberate action topreserve our communities,support climate action,

andinspireotherstoact.Ouroperationswillcontinuetoalignwithglobalenvironmental

standards as we build a more sustainable future for Nigeria and Africa.”

ZenithBankremainscommittedtoembeddingEnvironmental,SocialandGovernance(ESG)

principles across its operations, investing in green initiatives, energy efficiency, and community-

focused programmes. These efforts advance the United Nations Sustainable Development Goals

–particularlySDG7(AffordableandCleanEnergy),SDG11(SustainableCitiesand

Communities)andSDG13(ClimateAction).Sustainabilityremainsanoperationalimperative

across the Bank’s Nigerian base and its broader African, UK and European footprints

Post Views: 37

brand

ZENITH BANK RENEWS COMMITMENT TO CHILDREN WITH EDUCATION, INCLUSION & OPPORTUNITY AT THE CORE

Published

3 weeks ago

May 26, 2026

NewsThumb Magz

Much more than commemorating the annual Children’s Day marked every May 27, Zenith Bank Plc is championing the

narrativethatchildrenarethetrueleadersoftomorrow.TheBankhasdeepeneditsinvestmentincarefullycurated

initiativesthatelevatechildrenacrosseducation,financialliteracy,health,digitalinclusion,andsocialprotection,

building a generation equipped to thrive and lead. For Zenith Bank, every child matters, and the Bank’s footprint reflects

a deliberate, pan-African strategy to nurture potential from the earliest age.

Zenith Bank has been the financial institution partner to Kiddies Corner on Inspiration 92.3FM Lagos for over three

years, anchoring the Tuesday edition and Zenith Financial Literacy Friday show. The programme blends spelling bee

contestswithfinancialliteracyquestions,creatingawarenessandonboardingchildrenintotheZenithChildren’s

Account (ZECA). This partnership came alive at the Inspiration FM Children’s Day Carnival on Saturday, May 23, 2026,

whereZenithBankhostedover1,000childrenandtheirparents,celebratingZECAwinnerswithgames,skits,and

Zenith Bank branded gifts.

The Bank’s Zenith Financial Literacy Week, held quarterly, takes this mission into select schools across all 36 states

andtheFCT.Studentsaretrainedonsavings,budgeting,basicinvestments,anditsretailproducts,withthetop

performer in each school awarded N50,000. Complementing this is the Bank’s nationwide Financial Literacy Program

undertheCBN-mandatedGlobalMoneyWeek,whichin2025alonereached3,622studentsacross22LGAs,

deploying 137 bank employee volunteers as educators.

In alignment with the United Nation’s (UN) Sustainable Development Goal (SDG) 4 on Quality Education, Zenith Bank

hasdonatedstate-of-the-artICTcentresandcomputersystemstoschoolsanduniversitiesnationwide,includinga

ComputerCentretoBamainaAcademy,Dutse,JigawaState.Itstransformativeinterventionsincludefullyequipped

libraries,vocationalfacilities,andlarge-scaleschoolrenovations,fromOjotaSecondarySchoolandVictoriaIsland

Secondary School in Lagos to Hugallawa Primary School in Jigawa. Targeted financial support further breaks barriers

with N1 million cash donation to Louisville Girls High School, Ijebu-Itele, supporting girl-child education; infrastructure

upgrades at Maryland Comprehensive Secondary School; a N1 million scholarship endowment for St. Francis Catholic

Secondary School; and support for the North-East Children’s Fund to aid education in conflict-affected communities.

Through its Primary Healthcare Centre Initiative across all 774 LGAs, Zenith Bank educates parents on early childhood

savings during routine visits, linking health and financial well-being. The “PAD-A-QUEEN” Initiative commemorates the

International Day of the Girl Child, reaching5,000 girls in 10 schools withsanitary pads, hygiene kits, and menstrual

health education to keep girls in school and promote SDGs 3, 4, and 5.

The Bank’s compassion extends to the most vulnerable. At Bethesda Home and School for the Blind, Idi Oro, Lagos,

Zenith donatedbraille materials,food, and toiletries.For the2026 InternationalDay forStreet Children,it partneredwith

Bosco Child Protection Centre on medical check-ups, food, clothing, and counseling. Annual Christmas Charity Visits to

orphanagesdelivercash,toys,andessentialsupplies,whilesupportfortheSmileandShineChildrenFoundation’s

Strive Conference empowers over 2,000 adolescents with life skills and leadership training.

Commenting on the Bank’s intentionality towards the development of children, Dame Dr. Adaora Umeoji, OON, Group

Managing Director/CEO, ZenithBank Plc, said, “AtZenith Bank, weare deliberate about initiativesthat elevate children

becausetheyarenotjustourfuture,theyareourpresentresponsibility.AsWhitneyHoustonsopoignantlysang,‘I

believethechildrenarethefuture,teachthemwellandletthemleadtheway.’Thatisthephilosophydrivingour

investmentsineducation,financialliteracy,health,anddigitalinclusion.FromKiddiesCornertoICTcentres,from

PHCs to orphanages, we are teaching them well, equipping them early, and giving them the tools to lead. Zenith Bank

renews its commitment to every Nigerian child, to nurture their dreams, protect their dignity, and secure their tomorrow.”

Championing youth expression, the Zenith Annual Youth Parade, hosted by the Bank for 19 years, stands as a flagship

Corporate Social Responsibilityinitiative. Bringing togetherthousands of childrenand teenagers in avibrant showcase

of unity and discipline, the parade has remained dedicated since inception to the vital mission of supporting, nurturing,
andempoweringtheNigerianchild,reinforcingtheBank’sbeliefthatleadershipislearnedearlythroughteamwork,

confidence, and celebration of young Nigerian identity.

ForZenithBank,Children’sDayismorethanadateonthecalendar.Itisadailypledgetoempower,protect,and

prepareNigeria’schildrenforleadership.Fromclassroomstocommunities, the Bank’s initiatives are teaching them well

and letting them lead the way because the future belongs to children who are equipped today.