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KPMG SME REPORT: FIRSTBANK NAMED BIGGEST MOVER IN 2019

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Written by Collins Nweze

 Capital is crucial in driving sustainable Small and Medium Enterprises’(SMEs’) growth and uplifting the economy. First Bank of Nigeria Limited, as part of the launch of its specialised SMEs’ propositions, has continually supported SMEs through diverse initiatives. The bank says its support for SMEs is in line with the Central Bank of Nigeria’s directive on improved funding for SMEs to ensure economic growth and development.  The economies of great nations thrive on the strength and performance of Small and Medium Enterprises (SMEs) seen as engine of growth.   For Nigeria, the Central Bank (CBN) defines SMEs as enterprises with asset base (excluding land) of between N5 million and N500 million and labour force of 11 and 300 people.                             The benefits of funding SMEs have attracted many banks with eye on the future to invest and support SMEs in the interest of the economy.    For SMEs to achieve these goals, operators’ easy access to credit must be promoted.  First Bank of Nigeria Limited is one of the banks that is investing and supporting SMEs. Following research by the bank over the years, it identified these seven strategic pillars that are essential to the sustainability and growth of the SMEs.  These include access to infrastructure, access to talent, capacity building, policy and regulation, access to resources, access to market as well as access to finance.       The bank has also held its SMEs’ Week in Lagos, Abuja, Port Harcourt, Ibadan, Kano and Owerri. The week-long event was rounded off with a live webinar, facilitated by Gbenga Shobo, the bank’s Deputy Managing Director.  According to Shobo, “FirstBank has, over the years, been at the forefront of supporting businesses, especially the SMEs, as we recognise that the SMEs are the engine of the economy.  We are committed to ensuring that we leave no stone unturned as we connect with them in their continued contribution to national development in terms of the employment opportunities they create as well as their contribution to the nation’s GDP amongst many economic values.  “The FirstBank SME Week is driven to promote the Bank’s SME proposition, thereby having SMEs across the country optimally enlightened on how to plug in. We believe this will help SMEs bolster their contribution to the growth and development of the economy.”  The 2019 Nigeria banking industry customer experience survey report recently published by KPMG Nigeria showed that in the retail segment, the top two performers have remained the same for the fourth consecutive year.  GTBank, Zenith Bank are top-rated bank in the 2019 ranking. Sterling Bank, FirstBank and UBA are the biggest movers in 2019, coming in third, fifth and seventh places

Commitment to fashion and entrepreneurship.  

FirstBank sponsored the Sixth Africa Fashion Week, which held last December in Lagos.   The event themed ‘’Africa Unites’’ was a convergence of fashion entrepreneurs and the public to promote the creativity and innovation of Nigerian and African brands through worldwide visibility, distribution and manufacturing.    Dignitaries at the event include wives of the Ekiti, Ogun and Kwara state governors, Mrs Bisi Adeleye-Fayemi, Mrs Bamidele Abiodun and Mrs Folake Abdulrazaq. The Ooni of Ife, Oba Adeyeye Enitan Ogunwusi; former Director-General of Nigerian Tourism Development Corporation,Mrs Omotayo Omotosho; television presenter and model, Idia Aisen; model and beauty influencer, Whitney Madueke were also there. FirstBank was represented by Helen Ogboh, Business Manager, Corporate Banking.  Speaking on FirstBank’s sponsorship of the event, the Bank’s Group Head, Marketing & Corporate Communications, Folake Ani-Mumuney, said: “We are pleased to identify with Africa Fashion Week Nigeria as it showcases creativity by African fashion designers to the teeming public, leading players and enthusiasts of African fashion while promoting their contribution to the growth of the fashion industry.                “We will continue to drive advocacy for this as it can create jobs that will deepen opportunities for the revival of our textile industry resulting in SMEs’growth along the value chains especially, with the growing demand in the fashion industry.”    Recently, the bank promoted the use of local fabrics with a ‘What If’ campaign to commemorate the country’s Independence. It ran across the social media channels, Twitter, Instagram and Facebook, focusing on the creativity of sewing local fabrics as a national symbol vis-a-vis our outfits, clothing accessories, household furniture, in line with the bank’s celebratory 125th Anniversary, themed, “Woven into the Fabric of Society”.    Ani-Mumuney said the bank would continue to empower the society, including the support for small businesses and promotion of the growth of the entertainment industry.   Also, on the list of fashion sponsorship credentials of the Bank is the Fashion Souk, as well as Street Souk organized in partnership with Eventful Limited. Ani-Mumuney said “Street Souk was designed to encourage the youth to channel their talents to genres as music, arts and fashion. It’s a platform that identifies opportunities, which promote the innovative spirit in youngsters.   She noted that Street Souk was tied to the FirstBank’s initiative to empower the society, including small business owners. According to her, the initiative is also tied to the promotion of the entertainment industry.   Manager XIIG Glover, a merchant at the Street Souk, Mr Obembe Abiola, said he was happy to be part of last year’s (2019) street trading.  “We are here to showcase what we also have as a brand which is African made and to reach out to people to know about the brand. Last year (in 2018), we were also here and it was a great time out to meet up with new clients, customers and to meet up with other brands and this year is a lot more better than last year. We are large in number, new faces and everything is going on fine,” Abiola said. He commended FirstBank for organising the event aimed at encouraging entrepreneurship.              Also, Creative Director, Dmf Designs & Shopwith5k, Adebayo Bankole, a participant, said she was glad to showcase her brand to people. “I have finally found my target audience here, people that are interested in street Souk culture in Nigeria. They are my target audience,” Bankole said.  She stated that sales had been very amazing and that it was worth-while being part of this year’s Street Souk.   “I really appreciate the fact that FirstBank is doing this because most banks go for ankara or made- in-Nigeria but this is promoting a different culture in Nigeria. Street trading is not common in Nigeria, the fact that FirstBank is able to support the promotion of street Souk in Nigeria is amazing,” Bankole added.   The bank also said it would remain committed to the Federal Government’s diversification drive with the development of agricultural value chain to boost employment.   FirstBank’s Chairman, Mrs Ibukun Awosika, stated this at last year’s edition of ‘Food Souk’, an event the Bank convened in partnership with Eventful Limited, an events management firm.  Mrs Awosika said the bank would continue to support the agricultural value chain from production to consumption to create opportunities for SMEs in the food sector to create job opportunities. “As you have noticed, we have been doing a chain of Souks with Eventful. It is critical for the economy of the nation that we encourage the SMEs sector across different industries,” she said.   According to her, the Food Souk was introduced to diversify the economy through agricultural development. “When we have 200 million people, food is big business because everybody will eat. So, what we are trying to do is in support of the nation’s building. We are seeking to encourage small, medium and big enterprises in different sectors of the economy.                                                “One is to help create jobs because if we think that 65 per cent of our population is made up of people under 40 years and the highest unemployment rate is within the segment that is between 20 and 35, so you need to create jobs.                                  “But you will only create jobs when you create entrepreneurs, as we create more businesses you are creating job opportunities,” Mrs Awosika said.           She added that the bank’s focused on the growth of the economy with the hope it would benefit from it as a provider of financial services. “As we grow the economy, as we build lives of Nigerians, as we support the government’s investment in the diversification of the economy and help to create jobs through the enterprises we will ultimately benefit,” Mrs Awosika stated.   The Chairman said FirstBank, the largest retail bank in the country, would continue to support growth and development of SMEs. “A lot of big businesses of today that grew in Nigeria are businesses we supported from scratch. “We are starting with different generations of new businesses and events like this help you to see the trends. It helps you to see the companies that need nurturin.

“It helps you to see the companies that you can support. It also gives you information about how you can best support them and engage them in their terrain to see businesses and understand their feelings to create the kind of product that will support their businesses,” Mrs Awosika said.             A food vendor, Ms Ijeoma Ebeneme, the Chief Executive Officer, JEM N Iris, commended FirstBank for putting the event together. Ebeneme said she was at the fair to make profit, meet new clients  as well as create the needed publicity for her brand. Food Souk, formerly known as Fiesta of Flavours, is a food and wine fair, that holds yearly at Harbour Point in Victoria Island, Lagos, since its premier edition in 2015.  The fun food and beverage fair hosted by Eventful and sponsored by FirstBank provides an avenue for attendees to experience the entertainment, art and business of food. It showcases the best in local and international cuisine, cutting-edge food technology and cooking techniques, and the best beverages, wines and spirits the world offers. It provides management and training seminars, food demonstrations and performances.

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FirstBank Retains Top Spot as Nigeria’s Best Bank for ESG At 2025 Euromoney Awards

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 FirstBank, the West African premier financial institution and financial inclusion services provider, has emerged as Nigeria’s Best Bank for Environmental, Social, and Governance (ESG) at the prestigious Euromoney Awards for Excellence 2025, held recently in London. This marks FirstBank’s second consecutive win in the ESG category, affirming its leadership in sustainable finance and responsible banking across Nigeria.

The Euromoney Awards for Excellence are regarded as one of the most coveted accolades in the global financial industry. The highly competitive selection process involves rigorous analysis and assessment, measuring performance against strategic and impact-oriented criteria.

The Bank earned the award through its deepened sustainability commitments embedded across its operations and community initiatives. In 2024, FirstBank screened 237 transactions worth over ₦3 trillion for sustainability risks, integrating ESG considerations into its credit framework.

Among its flagship sustainability initiatives, FirstBank commenced a tree planting campaign in partnership with Nigeria Conservation Foundation (NCF), planting over 30,000 trees in 16 locations across Nigeria. This was the first phase of its 50,000-tree initiative, projected to absorb approximately 720 tonnes of CO₂ by the end of 2025, contributing to climate resilience and supporting biodiversity preservation.

FirstBank has been proactive in gender inclusion through the Gender Market Strategy, disbursing over ₦43 billion FirstGem loans to women-led businesses in 2024. The Bank’s commitment to inclusive banking saw a significant increase in the worth of transactions facilitated by FirstMonie agents to over ₦9 trillion.

The Bank prioritises ESG/sustainability capacity building, evidenced by the training of over 9000 employees, and its webinars and workshops reaching over 2,000 SMEs and corporates. The bank’s investment in leadership for over 2,000 female employees through the FirstBank Women Network has demonstrated a dedicated structural commitment to cultivating a knowledgeable and diverse workforce catering to the dynamic ESG landscape.

Commenting on the award, the Chief Risk Officer of the Bank as well as the Chairman of the FirstBank Sustainability Committee, Patrick Akhidenor said, “We are honoured to receive this prestigious award for the second time in a row, which is a validation of our efforts to create a sustainable and inclusive future for all our stakeholders. Our approach to sustainability is hinged on three pillars: education, health and welfare; diversity and financial inclusion; responsible lending, procurement and climate initiatives”

He added: “We remain focused on driving impact through purposeful initiatives and inclusive growth, ensuring that our ESG efforts continue to create meaningful change in communities across Nigeria and beyond.”

The continued success in ESG and sustainability is driven by FirstBank’s vision to be Africa’s bank of first choice, leading with purpose, responsibility, and innovation.

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ZENITH BANK EMERGES NIGERIA’S BEST BANK AT EUROMONEY AWARDS FOR EXCELLENCE 2025

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  • Photo © 2025 – ASV Photography Ltd.
    www.ASVphotos.com

    ZenithBankPlchasbeennamed“Nigeria’sBestBank”attheEuromoneyAwardsfor
    Excellence2025,emergingasNigeria’sstandoutperformer,andclinchingthebiggestand
    most coveted country award. The award, which was presented to the bank on Thursday, July
    17,2025atThePeninsula,London,isatestament to its commitment to delivering exceptional
    banking services, innovative products and superior value to its customers and shareholders.
    Euromoney’s Awards for Excellence are one of the most highly coveted awards that matter to
    banksandbankerswhomatter.TheannualAwardsforExcellencecelebratesfinancial
    institutions that demonstrate leadership, innovation, and resilience in their markets, with this
    year’seditionseeingarecordnumberofover770entriesfromworldclassfinancial
    institutionsincludingHSBC,MorganStanley,CitiBank,Barclays,StandardBankand
    Development Bank of Singapore (DBS), amongst others.
    Commenting on the award, the Group Managing Director/Chief Executive of Zenith Bank Plc,
    Dame Dr. Adaora Umeoji, OON said, “We are absolutely thrilled to be recognized as Nigeria’s
    BestBankbyEuromoney.Thisawardisnotjustatestamenttoourrelentlesspursuitof
    excellence, but also a validation of the unwavering trust and confidence our customers have
    placed in us. We are once again reminded that our success is not just about us, but about the
    impact we continue to have on the financial ecosystem. We will continue to work tirelessly to
    supportthegrowthanddevelopmentofoureconomyandupholdthehigheststandardsof
    governance, integrity and transparency that has earned us this recognition”.
    She dedicated the award to Zenith Bank’s customers across the globe for their loyalty, and to
    the Founder and Chairman, Jim Ovia, CFR, for his visionary leadership and commitment to
    excellencewhichformedthefoundationforthebank’ssuccesses.Shealsothankedthe
    Boardfortheirguidance,aswellasthestafffortheirunwaveringdedicationtobuildinga
    formidable and best in class global financial institution that will outlive generations.
    ZenithBank’strackrecordofexcellentperformancehascontinuedtoearnthebrand
    numerous awards including being recognised as the Number One Bank in Nigeria by Tier-1
    Capitalforthesixteenthconsecutiveyearinthe2025Top1000WorldBanksRanking,
    publishedbyTheBanker.TheBankwasalsoawardedBankoftheYear(Nigeria)inThe
    Banker’s Bank of the Year Awards for 2020, 2022 and 2024; Best Bank in Nigeria from 2020
    to2022, 2024and 2025,inthe GlobalFinance World’sBestBanks Awards;Best Bankfor
    DigitalSolutionsinNigeriaintheEuromoneyAwards2023;andwaslistedintheWorld
    Finance Top 100 Global Companies in 2023.
    Further recognitions include Best Commercial Bank, Nigeria for five consecutive years from
    2021 to 2025 in the World Finance Banking Awards and Most Sustainable Bank, Nigeria in the
    InternationalBanker2023and2024BankingAwards.Additionally,ZenithBankhasbeen
  • acknowledgedastheBestCorporateGovernanceBank,Nigeria,intheWorldFinance
    CorporateGovernanceAwardsforfourconsecutiveyearsfrom2022to2025and‘Bestin
    CorporateGovernance’FinancialServices’Africaforfourconsecutiveyearsfrom2020to
    2023 by the Ethical Boardroom.
    The Bank’s commitment to excellence saw it being named the Most Valuable Banking Brand
    inNigeria inThe Banker’sTop 500Banking Brandsfor 2020 and 2021,Bank ofthe Year 2023
    and2024attheBusinessDayBanksandOtherFinancialInstitutions(BAFI)Awards,and
    Retail Bank of the Yearfor three consecutive years from2020 to 2022 and in2024 at the BAFI
    Awards. The Bank also received the accolades of Best Commercial Bank, Nigeria and Best
    Innovation in Retail Banking, Nigeria, in the International Banker 2022 Banking Awards.
    ZenithBankwasalsonamedMostResponsibleOrganisationinAfrica,BestCompanyin
    TransparencyandReportingandBestCompanyinGenderEqualityandWomen
    Empowerment atthe SERAS CSRAwards Africa 2024;Bank of theYear 2024by ThisDay
    Newspaper; Bank of the Year 2024 by New Telegraph Newspaper; and Best in MSME Trade
    Finance,2023byNairametrics.TheBank’sHybridOfferwasalsoadjudged‘RightsIssue/
    Public Offer of the Year’ at the Nairametrics Capital Market Choice Awards 2025
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FIRSTBANK MARKS SIGNIFICANT MILESTONE: ₦1 TRILLION IN INSTANT DIGITAL LOAN DISBURSEMENTS

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 FirstBank, a leading financial institution and provider of financial inclusion services in West Africa, announces the achievement of ₦1 trillion in cumulative instant digital loan disbursements. This accomplishment further consolidates the Bank’s reputation for innovation, leadership in financial inclusion, and commitment to customer empowerment within.

Since its inaugural digital loan in August 2019, FirstBank has developed an unconventional and robust digital lending ecosystem designed with Artificial Intelligence and Machine Learning, to improve access to finance, especially to the high-risk customer segment. The Bank created a multi- channel loan disbursement service that requires no collaterals, zero documentation and is void of human interactions. Through its FirstAdvance, FirstCredit and AgentCredit products, 1.5 million unique borrowers enjoyed instant and secure access to credit. This is irrespective of whether they are salary earners, non-salary earners, or micro business owners. They also have the convenient options of accessing these loans through platforms such as *894# (FirstBank’s USSD service), FirstMobile, LitApp and the FirstMonie Agent App.

Regarding this milestone, Chuma Ezirim, Group Executive, e-Business & Retail Products at FirstBank, stated: “This success underscores our ongoing commitment to innovation and a customer-focused approach, which are central to FirstBank’s core values. Beyond achieving substantial figures, we remain dedicated to fostering opportunities for financial independence across Nigeria in particular, and in Africa at large.’’

He added, “We value the trust our customers place in us to support their financial aspirations. Our efforts to advance digital lending will persist, especially to the excluded and underserved customer segments, while effectively managing risks in the process.”

FirstBank currently disburses about N1 Billion daily in digital loans, demonstrating its commitment to fostering an inclusive, technology-driven future for Nigerians. By consistently investing in advanced technologies and developing customised financial solutions, the Bank seeks to improve the financial well-being of individuals and businesses across the nation.

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