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Onyeali-Ikpe’s​ Seven Point Agenda: Building A Future-Ready Fidelity Bank ​

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John C. Maxwell, an American author and speaker, is a widely acknowledged thought leader. Maxwell asserts in one of his most famous quotes, which encapsulates the true essence of leadership, “The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails”.

Fidelity Bank CEO, Mrs. Nneka Onyeali-Ikpe is leading the financial institution through a significant evolution of business culture with the primary objective of improving operational efficiency and expanding market share. Mrs. Onyeali-Ikpe is adjusting “the sails” to ensure that her colleagues at Fidelity Bank have the wind at their backs as they work toward common goals and individual successes.

Currently, Nneka has her sights fixed on positioning the bank as one of Nigeria’s leading financial institutions, which leverages automation and robotics to replace manual and repetitive processes. The global lockdown caused by the Covid-19 pandemic was a messenger unlike any other, signaling that Nigeria’s traditional and over-the-counter banking systems are no longer viable.

Since assuming office in January 1 2021, the bank’s first female CEO and MD, has outlined a seven-point agenda to move the bank further in its quest to become a tier-1 bank that is well-positioned to outlive the competition and serve well into the future.

Overview and timeline​ ​

​Fidelity Bank’s seven-point agenda focuses on brand architecture, brand building and refresh, talent development and transformation, product and service delivery, agility and performance discipline, digital transformation, and regulatory compliance.

In accordance with this, here are the bank’s strategies for ensuring that it attains its objectives:

  1. The bank intends to embark on an​Innovation Drivethrough the implementation of new processes, techniques.​ The bank is also executing fresh ideas to ensure continuous process improvement, reduce cost to serve, increase competitiveness, improve brand recognition and value, build new partnerships and relationships, drive turnover, and increase profitability.

​2.​ Brand refresh​ with the aim to increase top-of-mind awareness of the Fidelity brand by external and internal stakeholders.

​3.​ Workforce Transformation​ to create a future readily supported by a high performing and empowered workforce. This will be achieved by deepening the skills and competencies of staff across the bank, entrenching a culture of high performance, and embedding new ways of working in the bank. So far, the commencement of capacity building training for staff and senior management training are some of the initiatives implemented.

​4.​ Service Excellence​ which is intended to build brand loyalty through personalized and seamless customer experience delivery. This is already underway with the award-winning virtual assistant IVY. This revolutionary chatbot handles simple tasks like account opening to complex tasks such as complaint resolution, bill payment, transferring users to a live agent, loans, fixed deposit applications, and answering random questions.

​5.​ Digital Transformation​ involves an end-to-end digitization across all facets of the business. In line with this, the bank has launched a novel digital service —Pay Yourself —which revolutionized payday for salary earners and SMEs.

​6.​ Performance Discipline​ to ensure focus on strong fundamentals, asset quality, and strategic cost management. Initiatives already carried out in this regard include;

– The Policy Familiarization Program —a capacity-building project geared towards building a knowledgeable and versatile staff network/raising subject matter experts in all business areas that kicked off in March.

– The One Culture Project- ​ which was initiated to reinforce enabling​ behaviours​ and value systems towards fulfilling the bank’s goals

– Project Alpha- aimed at helping the bank develop a robust and holistic learning and development framework for all staff.

​7.​ Accelerated Growth​ which will drive aggressive market penetration and business diversification. This will be achieved through deeper penetration in key retail markets.

​Other initiatives geared towards deepening​ growth include; accelerated play in the SME segment, renewal of institutional banking, and drive for transaction-based propositions in corporate banking.

​With this seven pronged agenda, Fidelity Bank is well on its way to leading the sector while revolutionizing Nigeria’s financial landscape.

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ZENITH BANK RENEWS COMMITMENT TO CHILDREN WITH EDUCATION, INCLUSION & OPPORTUNITY AT THE CORE

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  • Much more than commemorating the annual Children’s Day marked every May 27, Zenith Bank Plc is championing the
    narrativethatchildrenarethetrueleadersoftomorrow.TheBankhasdeepeneditsinvestmentincarefullycurated
    initiativesthatelevatechildrenacrosseducation,financialliteracy,health,digitalinclusion,andsocialprotection,
    building a generation equipped to thrive and lead. For Zenith Bank, every child matters, and the Bank’s footprint reflects
    a deliberate, pan-African strategy to nurture potential from the earliest age.
    Zenith Bank has been the financial institution partner to Kiddies Corner on Inspiration 92.3FM Lagos for over three
    years, anchoring the Tuesday edition and Zenith Financial Literacy Friday show. The programme blends spelling bee
    contestswithfinancialliteracyquestions,creatingawarenessandonboardingchildrenintotheZenithChildren’s
    Account (ZECA). This partnership came alive at the Inspiration FM Children’s Day Carnival on Saturday, May 23, 2026,
    whereZenithBankhostedover1,000childrenandtheirparents,celebratingZECAwinnerswithgames,skits,and
    Zenith Bank branded gifts.
    The Bank’s Zenith Financial Literacy Week, held quarterly, takes this mission into select schools across all 36 states
    andtheFCT.Studentsaretrainedonsavings,budgeting,basicinvestments,anditsretailproducts,withthetop
    performer in each school awarded N50,000. Complementing this is the Bank’s nationwide Financial Literacy Program
    undertheCBN-mandatedGlobalMoneyWeek,whichin2025alonereached3,622studentsacross22LGAs,
    deploying 137 bank employee volunteers as educators.
    In alignment with the United Nation’s (UN) Sustainable Development Goal (SDG) 4 on Quality Education, Zenith Bank
    hasdonatedstate-of-the-artICTcentresandcomputersystemstoschoolsanduniversitiesnationwide,includinga
    ComputerCentretoBamainaAcademy,Dutse,JigawaState.Itstransformativeinterventionsincludefullyequipped
    libraries,vocationalfacilities,andlarge-scaleschoolrenovations,fromOjotaSecondarySchoolandVictoriaIsland
    Secondary School in Lagos to Hugallawa Primary School in Jigawa. Targeted financial support further breaks barriers
    with N1 million cash donation to Louisville Girls High School, Ijebu-Itele, supporting girl-child education; infrastructure
    upgrades at Maryland Comprehensive Secondary School; a N1 million scholarship endowment for St. Francis Catholic
    Secondary School; and support for the North-East Children’s Fund to aid education in conflict-affected communities.
    Through its Primary Healthcare Centre Initiative across all 774 LGAs, Zenith Bank educates parents on early childhood
    savings during routine visits, linking health and financial well-being. The “PAD-A-QUEEN” Initiative commemorates the
    International Day of the Girl Child, reaching5,000 girls in 10 schools withsanitary pads, hygiene kits, and menstrual
    health education to keep girls in school and promote SDGs 3, 4, and 5.
    The Bank’s compassion extends to the most vulnerable. At Bethesda Home and School for the Blind, Idi Oro, Lagos,
    Zenith donatedbraille materials,food, and toiletries.For the2026 InternationalDay forStreet Children,it partneredwith
    Bosco Child Protection Centre on medical check-ups, food, clothing, and counseling. Annual Christmas Charity Visits to
    orphanagesdelivercash,toys,andessentialsupplies,whilesupportfortheSmileandShineChildrenFoundation’s
    Strive Conference empowers over 2,000 adolescents with life skills and leadership training.
    Commenting on the Bank’s intentionality towards the development of children, Dame Dr. Adaora Umeoji, OON, Group
    Managing Director/CEO, ZenithBank Plc, said, “AtZenith Bank, weare deliberate about initiativesthat elevate children
    becausetheyarenotjustourfuture,theyareourpresentresponsibility.AsWhitneyHoustonsopoignantlysang,‘I
    believethechildrenarethefuture,teachthemwellandletthemleadtheway.’Thatisthephilosophydrivingour
    investmentsineducation,financialliteracy,health,anddigitalinclusion.FromKiddiesCornertoICTcentres,from
    PHCs to orphanages, we are teaching them well, equipping them early, and giving them the tools to lead. Zenith Bank
    renews its commitment to every Nigerian child, to nurture their dreams, protect their dignity, and secure their tomorrow.”
    Championing youth expression, the Zenith Annual Youth Parade, hosted by the Bank for 19 years, stands as a flagship
    Corporate Social Responsibilityinitiative. Bringing togetherthousands of childrenand teenagers in avibrant showcase
    of unity and discipline, the parade has remained dedicated since inception to the vital mission of supporting, nurturing,
  • andempoweringtheNigerianchild,reinforcingtheBank’sbeliefthatleadershipislearnedearlythroughteamwork,
    confidence, and celebration of young Nigerian identity.
    ForZenithBank,Children’sDayismorethanadateonthecalendar.Itisadailypledgetoempower,protect,and
    prepareNigeria’schildrenforleadership.Fromclassroomstocommunities, the Bank’s initiatives are teaching them well
    and letting them lead the way because the future belongs to children who are equipped today.
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ZENITH BANK APPOINTS ENGR. MUSTAFA BELLO AS CHAIRMAN AT ANNUAL GENERAL MEETING

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Zenith Bank Plc has announced the appointment of Engr. Mustafa Bello as the Chairman of its Board of
Directors.Theappointment,whichtakesimmediateeffect,hasbeenapprovedbytheCentralBankof
Nigeria (CBN) and ratified by shareholders at the Annual General Meeting held on May 5, 2026.
Engr.Bello’sappointmentrepresentsastrategicsteptoensurethecontinuity,stability,andsustained
effectivenessoftheBoard,whilereinforcingthehighstandardsofcorporategovernance,regulatory
compliance,andstrategicoversightforwhichZenithBankiswidelyrespected.HejoinedtheBoardof
Zenith Bank Plc on 29 December 2017 and has served on several Board committees, including the Board
Audit and Compliance Committee, Board Governance, Nomination and Renumeration Committee and as
Chairman of theBoard RiskManagementCommitteeuntilhisappointmentasChairmanof theBoardof
Directors.
He has extensive leadership experience at Board and executive levels, a strong understanding of corporate
governanceprinciplesandregulatoryexpectations,andaproventrackrecordinstrategicoversightand
organisationalgrowth.Hehasconsistentlydemonstratedintegrity,independenceandsoundjudgement,
qualities that distinguished him as the natural choice to lead the Board into its next chapter.
Engr. Mustafa Bello is a distinguished engineer, statesman and corporate leader. His career spans more
than four decades across the public and private sectors of the Nigerian economy. He served as Minister of
CommerceoftheFederalRepublicofNigeriafrom1999to2002underPresidentOlusegunObasanjo,
GCFR,whereheledthedevelopmentofNigeria’sWTO-consistentTradePolicy.Healsooversawthe
CorporateAffairsCommission(CAC)onlineprojectof2002,whichmodernisedthewaybusinesses
registerandoperateinthecountry.FromNovember2003toFebruary2014,heservedasExecutive
Secretary and Chief Executive Officer of the Nigerian Investments Promotion Commission (NIPC), where
hewasinstrumentalinattractingforeigndirectinvestmentintoNigeria,buildingmultilateralandbilateral
partnerships, and representing the Federal Government at international conferences and missions.
HegraduatedfromAhmaduBelloUniversity(ABU),Zaria,in1978withaB.Engr.inCivilEngineering
(SecondClassUpperDivision),winningtheShellPrizeforthebestprojectandthesisintheFacultyof
Engineering.HebeganhiscareerwiththeNigerianArmy’sDirectorateofQuarteringandEngineering
Service from 1978 to 1979, before joining the Niger State Housing Corporation as a Senior Civil Engineer
from 1980 to 1983.
HeiscurrentlytheChairmanofInvest-in-NorthernNigeriaLimited,aspecialpurposevehicleforthe
economic and social transformation of the Northern Nigerian economy, and has previously served on the
boards of Eskom Holdings Limited of the Republic of South Africa (2004 to 2008) and FrieslandCampina
WAMCO Nigeria Plc as an Independent Non-Executive Director. He is a Fellow of the Nigerian Society of
Engineers and a Registered Member of Council for the Regulation of Engineering in Nigeria (COREN) as
well as Fellow of the Academy of Natural Sciences & Engineering in Nigeria (ANSEN).
Zenith Bank stands among Africa’s leading financial institutions, with a strong capital base and operations
acrossNigeria,theUnitedKingdom,theUnitedArabEmirates,Ghana,SierraLeone,TheGambiaand
Côte d’Ivoire.
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ZENITH BANK EXPANDS FOOTPRINT WITH CÔTE D’IVOIRE SUBSIDIARY LAUNCH

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Zenith Bank Plc has announced the opening of its Côte d’Ivoire subsidiary, marking a pivotal achievement in the Group’s Pan-African expansion strategy.The official opening ceremony, scheduled to hold on Wednesday, April 29, 2026, is expected to attract senior government officials and regulators from Nigeria and Côte d’Ivoire, continental business leaders, and members of the diplomatic community, highlighting the strategic economic ties and investment opportunities between the two markets.The new subsidiary, licensed in December 2025 by the Ministry of Finance and Budget, Republic of Côte d’Ivoire, and regulated by the UMOA Banking Commission, will commence operations from its headquarters at SCI Wall Street, Avenue Noguès, Plateau, Abidjan.The launch represents a strategic move to deepen the Bank’s presence in Francophone West Africa and strengthen financial intermediation within the West African Economic and Monetary Union (WAEMU). Positioned as a gateway for cross-border trade and investment, Zenith Bank Côte d’Ivoire will focus on corporate banking, trade finance, local and offshore banking services, and structured financial solutions tailored to businesses operating across Africa and internationally.Commenting on the launch, the Group Managing Director/CEO, Dame Dr. Adaora Umeoji, OON, said: “From the very beginning, our Founder and Chairman, Jim Ovia CFR, set out to build a truly global brand with a strong presence across Africa and key international markets. The launch of Zenith Bank Côte d’Ivoire is a bold step in realising that vision; opening a strategic corridor into Francophone West Africa and reinforcing our commitment to facilitating trade, investment, and enterprise growth across the continent. As we continue to expand thoughtfully and strategically, we remain focused on delivering world-class banking solutions that connect African businesses to global opportunities.”The new subsidiary will be headed by MD/CEO Mr. Cédric Tano, a seasoned banking executive with over two decades of experience. Speaking ahead of the official opening, he said “We are proud to establish Zenith Bank’s presence in Côte d’Ivoire at a time of strong economic growth in the country and increasing regional integration. Our focus is to showcase the Zenith brand as a customer-centric institution that combines global best practices with deep local insight. We are well positioned to support businesses with innovative financing solutions, facilitate cross-border trade, and contribute meaningfully to the growth of the Ivorian economy and the wider WAEMU region.”The Côte d’Ivoire launch forms part of Zenith Bank’s broader continental growth strategy. In addition to the Anglophone countries where it currently operates, and in line with the expansion into the Francophone market, the Bank has commenced its entry process into the CEMAC (Central African Economic and Monetary Community) region, with Cameroon as the focal point. With a footprint already spanning Nigeria, Ghana, Sierra Leone, The Gambia, the United Kingdom, France, the UAE, and China, Zenith Bank continues to bridge African markets with global opportunities, enabling seamless trade and financial connectivity across the continent and beyond.

Founded in 1990, Zenith Bank has grown into one of Africa’s most respected banking institutions, boasting a robust capital base and a consistent track record of strong financial performance. For 16 consecutive years, the Bank has held the record of highest Tier-1 capital in the Nigerian banking industry. Built on the foundation of People, Technology, and Service, Zenith Bank continues to deliver innovative financial solutions while maintaining a disciplined approach to growth and risk management. Its performance has earned it numerous local and international recognitions and endorsements.

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