
……..NRC Introduces Double Verification to Curb Racketeering
The Managing Director of the Nigerian Railway Corporation (NRC), Dr Kayode Opeifa, has denied allegations that the corporation deliberately creates artificial scarcity of train tickets on the Abuja-Kaduna Train Service (AKTS) to facilitate their resale at inflated prices through unauthorised agents.
The controversy followed a viral social media video by Instagram blogger Faizah Raji, who operates under the handle @wearegst, alleging that the corporation deliberately withholds tickets from its official electronic ticketing platform and makes them available through agents at exorbitant prices.
In the video, titled “The NRC Is Stealing Its Own Tickets to Resell,” the blogger claimed that she was unable to obtain a ticket through the official booking portal but subsequently purchased one from an agent at twice the official price.
Responding to the allegations, the NRC management described the claims linking the corporation to the alleged racketeering as misleading, insisting that the corporation does not directly buy or sell tickets on the Abuja-Kaduna corridor.
According to the management, electronic ticketing on the standard-gauge rail services operates under a Public-Private Partnership (PPP) arrangement, with private concessionaires responsible for ticket sales.
SecureID/TPS handles ticketing for the Abuja-Kaduna Train Service, while Global Software Digital Solutions (GSDS) manages the Lagos-Ibadan Train Service. Fane Warri-Itakpe Ticketing Solutions Limited is responsible for ticketing on the Warri-Itakpe Train Service.
The NRC said the concessionaires were approved by the Infrastructure Concession Regulatory Commission (ICRC) and the Federal Executive Council (FEC) before 2023.
Explaining the persistent difficulty passengers face in securing tickets, the corporation attributed the situation largely to a significant imbalance between passenger demand and the number of seats available.
According to the NRC, demand for train services on the Abuja-Kaduna corridor has exceeded available capacity by more than tenfold, putting considerable pressure on the ticketing system.
The management maintained that the reported experience of purchasing a ticket through an agent did not, in itself, establish that the corporation was responsible for creating artificial scarcity or facilitating the alleged resale.
It also warned passengers against patronising unofficial ticket agents, stressing that those who purchase tickets outside approved channels do so at their own risk.
The corporation explained that the Federal Government introduced the National Identification Number (NIN) requirement for train ticket purchases following the 2022 Abuja-Kaduna train attack, as part of measures to improve passenger identification and curb ticket racketeering.
However, it said suspected fraudsters had devised ways of obtaining multiple NINs to purchase tickets for resale to unsuspecting travellers.
To address the challenge, the NRC introduced a double-verification process in 2025, requiring passengers to undergo NIN verification and present personal identification before boarding.
The corporation said its ticketing and verification system is integrated with the database of the National Identity Management Commission (NIMC), enabling officials at Idu and Kubwa in Abuja, as well as Rigasa in Kaduna, to verify the identity and photograph associated with the NIN used to purchase a ticket.
The management, however, acknowledged that the Rigasa station in Kaduna lacks an adequate access-control system, a shortcoming it said could occasionally allow agents linked to ticket scams to overwhelm security personnel.
The introduction of a second verification process, modelled on the system used at Terminal 2 of the Murtala Muhammed International Airport in Lagos, is intended to strengthen checks and prevent passengers from travelling with tickets purchased using another person’s identity.
As part of efforts to address complaints about ticket availability, the NRC said the electronic ticketing concessionaires had been directed to improve access to their online platforms and ensure compliance with established ticketing procedures.
The corporation also reiterated that purchasing tickets from third parties using another person’s NIN or name was unacceptable, describing the practice as economic sabotage.
It stressed that passengers should book through approved portals and avoid sharing their NIN details and other personal information with agents or third parties who could exploit such information for fraudulent transactions.
The NRC management declared zero tolerance for ticket racketeering, warning that any staff member found participating in or colluding with individuals involved in the practice would face disciplinary action.
The corporation said it remained committed to protecting the integrity of its operations, improving customer service and ensuring that passengers have access to safe, affordable, reliable and convenient rail transportation.
While the allegations have renewed public debate over ticket availability and the effectiveness of the electronic ticketing system, the NRC maintained that the immediate challenges include rising passenger demand, limited seating capacity and the activities of individuals exploiting the system.
The corporation urged passengers to use only approved ticketing platforms and cooperate with verification procedures to help curb fraud and protect the railway system.
The NRC said it would continue working with relevant stakeholders to strengthen its ticketing processes and improve the passenger experience across its rail corridors.
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