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ZENITH BANK INTRODUCES AUTOMATED VOICE BANKING SERVICE

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……ASSURES CUSTOMERS OF BEST-IN-CLASS SERVICE AT THIS CHALLENGING TIMES
Zenith Bank Plc, Nigeria’s leading financial institution, has introduced an automated voice banking service,
an interactive voice response (IVR) solution which enables customers to perform basic banking transactions
by dialing a dedicated phone line through their registered phone numbers and following the prompts.
By simply dialing +234 (1) 278 7000 from the phone number linked to their accounts and following the
prompts, customers can pay DSTV/GOTV bills, restrict their accounts or block their cards, request account
statement via email, view the last five transactions, transfer funds, buy airtime, and do lots more.
Speaking on the launch of the product, the Group Managing Director / Chief Executive Officer, Mr.
Ebenezer Onyeagwu said that the “Zenith automated voice banking service is designed to ensure a truly
amazing experience that will offer convenience for our teeming customers”. The GMD added that the self-
service product offers quick response to customers in addition to security entrenched by the multilayer
authentication mechanism. He urged the Bank’s customers to take advantage of this unique service
particularly at this critical time when the physical interface with the Bank has been greatly impacted due to
social distancing and the restriction of movement in some states of the federation due to the Coronavirus
(COVID-19) pandemic.
Zenith Bank has clearly distinguished itself in the Nigerian financial services industry through superior
service quality, unique customer experience and sound financial indices. The bank remains a clear leader in
the digital space with several firsts in the deployment of innovative products, solutions and alternative
channels that ensure convenience, speed and safety of transactions.
The Bank’s commitment to world-class service standards has led to several product innovations over the
last couple of months including the “Zenith Timeless Account”, which allows Nigerians aged 55 years and
above Bank for free, the “Zenith Save4me”, a high-interest target savings account and “Dubai Visa Service”
on the Zenith Internet Banking Platform, which allows convenient application and payment for visas to
Dubai.
As a testament to its excellent performance, commitment to best-in-class service and recognition as one of
the most innovative financial institutions in Nigeria, Zenith Bank was ranked as the Best Digital Bank in
Nigeria 2019 by Agusto and Co. The Bank was also voted as the Best Commercial Bank in Nigeria 2019 by
the World Finance and emerged as Bank of the Year and Best Bank in Retail Banking at the 2019
BusinessDay Banks and Other Financial Institutions (BOFI) Awards. Most recently, Zenith Bank was
recognized as the Most Valuable Banking Brand in Nigeria, for the third consecutive year, in the Banker
  • Magazine “Top 500 Banking Brands 2020” and the Bank of the Decade (People’s Choice) at the ThisDay
    Awards 2020
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FIRSTBANK MARKS SIGNIFICANT MILESTONE: ₦1 TRILLION IN INSTANT DIGITAL LOAN DISBURSEMENTS

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 FirstBank, a leading financial institution and provider of financial inclusion services in West Africa, announces the achievement of ₦1 trillion in cumulative instant digital loan disbursements. This accomplishment further consolidates the Bank’s reputation for innovation, leadership in financial inclusion, and commitment to customer empowerment within.

Since its inaugural digital loan in August 2019, FirstBank has developed an unconventional and robust digital lending ecosystem designed with Artificial Intelligence and Machine Learning, to improve access to finance, especially to the high-risk customer segment. The Bank created a multi- channel loan disbursement service that requires no collaterals, zero documentation and is void of human interactions. Through its FirstAdvance, FirstCredit and AgentCredit products, 1.5 million unique borrowers enjoyed instant and secure access to credit. This is irrespective of whether they are salary earners, non-salary earners, or micro business owners. They also have the convenient options of accessing these loans through platforms such as *894# (FirstBank’s USSD service), FirstMobile, LitApp and the FirstMonie Agent App.

Regarding this milestone, Chuma Ezirim, Group Executive, e-Business & Retail Products at FirstBank, stated: “This success underscores our ongoing commitment to innovation and a customer-focused approach, which are central to FirstBank’s core values. Beyond achieving substantial figures, we remain dedicated to fostering opportunities for financial independence across Nigeria in particular, and in Africa at large.’’

He added, “We value the trust our customers place in us to support their financial aspirations. Our efforts to advance digital lending will persist, especially to the excluded and underserved customer segments, while effectively managing risks in the process.”

FirstBank currently disburses about N1 Billion daily in digital loans, demonstrating its commitment to fostering an inclusive, technology-driven future for Nigerians. By consistently investing in advanced technologies and developing customised financial solutions, the Bank seeks to improve the financial well-being of individuals and businesses across the nation.

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FIRSTBANK PARTNERS UNGC TO DRIVE SUSTAINABLE FINANCE AND UNLOCK CAPITAL FOR DEVELOPMENT

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FirstBank, the West Africa premier financial institution and financial inclusion services provider, has strengthened its partnership with the United Nations Global Compact (UNGC) to reaffirm its commitment to driving sustainable finance and unlocking capital for development. This ongoing partnership was reinforced at the recently concluded Fourth International Conference on Financing for Development (FfD4) hosted by the United Nations Department of Economic and Social Affairs (UN DESA) in Seville, Spain.

 The FfD4 Conference brought together global leaders, policymakers, and private sector experts to discuss innovative solutions to address the growing SDG financing gap and unlock capital for development in fragile and underserved regions.

FirstBank’s Chief Risk Officer, Patrick Akhidenor, represented the bank at the conference and highlighted two FirstBank flagship initiatives driving resilience finance in Nigeria: The Solar Equipment Financing initiative and the revamped FirstGem Fund. The Solar Equipment Financing initiative offers tailored financing options for the purchase and installation of solar power systems, ensuring access to clean, reliable, and affordable energy solutions. The FirstGem Fund, a women-focused proposition, provides single-digit interest loans to women entrepreneurs without collateral requirements, targeting funding gaps in critical sectors.

‘’We are committed to driving sustainable finance and unlocking capital for development,” said Patrick Akhidenor. “Our partnership with UNGC and participation in the FfD4 Conference demonstrate our dedication to innovative finance solutions that address the SDG financing gap.”

Sanda Ojambo, CEO of UNGC, emphasized the need for innovative, inclusive financial models for underserved regions. “The private sector must play a central role in shaping fit-for-purpose, scalable finance solutions,” she said. “De-risking tools and blended finance can help unlock capital and drive meaningful impact.

FirstBank’s partnership with Development Finance Institutions (DFIs) and its SMEConnect hub demonstrate its capacity to lead efforts in sustainable finance. The bank provides training, networking, and tailored financing to SMEs across various sectors, including education, healthcare, and retail

 

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Access Holdings Reaffirms Strategic Growth Plan from Expansion to Optimisation

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Access Holdings PLC, the parent company of Access
Bank, has reaffirmed its long-term strategic blueprint anchored on a deliberate and
structured progression: scale, optimise, and sustain.
This roadmap, which has driven the Group’s aggressive expansion across Africa and
into key global markets, is now entering a crucial optimisation phase, expected to unlock
significant value for stakeholders as the organisation heads toward 2027.
Speaking on the strategy, Bolaji Agbede, Acting Group Chief Executive Officer, noted:
“Our approach has always been clear: scale first through strategic expansion, then
optimise through consolidation, synergy realisation, and operational efficiency. During
the scale-up phase, a considerable amount of funding is required to drive investments in
people, systems, infrastructure, and acquisitions.
“But as we move deeper into the optimisation phase, we will begin to see the full benefits
manifest, especially in terms of profitability, capital efficiency, and shareholder returns.”
Access Holdings’ five-year strategic plan, which runs through to 2027, also places
financial inclusion and impact at the core of its growth agenda. By expanding digital
access and scaling low-cost delivery platforms, the Group aims to onboard millions of
previously unbanked and underserved individuals and MSMEs across Africa into the
formal financial system. This is part of a broader strategy to enhance intra-Africa trade,
empower smallholder businesses, and strengthen the value chain across key sectors
including agriculture, commerce, and manufacturing.
The Full Year 2024 financial results demonstrate that the Group’s investments are
already yielding meaningful outcomes. Gross earnings rose to N4.878 trillion from
₦2.594 trillion in 2023, while profit before tax increased by 19% to N867.0 billion. Total
assets surged by 55.5% to N41.498 trillion, reinforcing Access Holdings’ position as one
of Africa’s most formidable financial services institutions.
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