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How Leo won a million hearts in 12 months…More than one million Africans now bank on Leo

With ever-increasing customer expectations of quick service and near real-time transactional support, United Bank for Africa (UBA) committed resources to Artificial Intelligence (AI) a year ago, birthing Leo, a Banking Chatbot that helps customers carry out key banking transactions anywhere, using mobile devices and personal computers.
Leo can be accessed via Facebook or WhatsApp.
“Our customers are increasingly asking for mobile services that make their lives easier, and Leo is becoming a growing choice for his convenience and personal solutions,” says Austin Abolusoro, who heads Online Banking at UBA.
Leo combines the latest technology in AI; predictive analytics and natural language, to be a virtual financial assistant to customers, who can interact with it any way they choose, including texting or tapping options on their screen. Leo has proven to be an important financial assistant, helping users to search for transactions, view account history and balance, pay bills, as well as track spending trends. Leo is also developing interest in other aspects of users’ lives and currently helps them to check football scores and weather information. Leo will continue to learn and become more involved in the lives of users to better meet their needs and address their queries.
“As we continue to advance our work on AI-driven developments, it is important that we listen to our users today and further enhance Leo to align to client feedback in order to better meet and anticipate needs and even give them increased value as Leo clocks one,” Abolusoro adds.
This milestone reflects the bank’s continued focus on providing industry-leading digital capabilities as part of its high-tech, high-touch client experience.
Everything learnt over the last one year of Leo’s work will help UBA improve on its digital offerings, says Abolusoro, Head of online banking, who assured customers of “nothing short of the very best innovation in the coming months”.
Leo is set to become a financial control centre for its wide range of users, offering them accessible and intelligent ways to manage their money. It will also be recommending ways to save money and automatically switch to the best value products available to the user.
Leo who speaks multiple languages and is extremely user friendly, has become the preferred Banking Chatbot in Nigeria and the only available AI banking chatbot in 15 other countries across Africa, including Cameroon, Zambia, Cote D’Ivoire, Senegal, Congo DRC, Tanzania, Kenya, Uganda and UBA’s latest subsidiary, Mali.
In 12 short months since he was launched, Leo has won several awards, including the Euromoney Award which aptly validates his dominance in the digital banking space. Euromoney is a globally renowned organisation which appraises more than 20 global product categories, best-in-class awards and the best Banks in over 100 countries around the world, recognising institutions that have demonstrated leadership, innovation, and momentum in the markets in which they operate.
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Access Holdings Topsin Asset Qualityin Proshare’s 2025Tier1 Banking Rankings


Access Holdings PLC has been ranked the Tier 1 bank
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www.accessbankplc.comAccessHoldingsdemonstratedstrongfundamentalsacrossalltheseparameters.Itclosed Full Year 2024 with total assets of 41.5 trillion and a loan book of 13.1 trillion.₦ ₦The Group’scapitaladequacyratiostoodat20.46percent,whileassetgrowthfortheperiodreached55.49percent.Itscostofriskwasheldat1.25percent,netinterestmargin recorded at 6.80 percent, and earnings growth was an impressive 88.05 percent,all indicators of a business built on financial soundness and execution excellence.Speaking at the launch event, Olufemi Awoyemi, Chairman of Proshare, described thereport as a vital mirror into the shifting dynamics of Nigeria’s financial services industry.“AccessHoldingshasprovenitselfasastrong,adaptiveinstitution.Itsrobustcapitalbase, successful fundraising, and continental expansion efforts show a group that is notonlygrowingbutevolving.Asrecapitalisationreshapesthebankinglandscape,institutions like Access Holdings will continue to define the future of finance in Africa.”He further remarked on the nuance behind E
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ZENITH BANK TO EXIT CBN’S REGULATORY FORBEARANCE BY 30TH JUNE, ASSURES SHAREHOLDERS OF CONTINUED DIVIDEND PAYOUT

Zenith Bank Plc, Nigeria’s biggest bank by Tier-1 Capital, has assured shareholders and investors of its readiness to satisfy all relevant conditions to exit the Central Bank of Nigeria’s (CBN) regulatory forbearance by June 30, 2025. The bank also expressed confidence in meeting shareholders’ dividend expectations in the 2025 financial year.The clarification comes on the back of heightened scrutiny of Nigerian banks’ capital health following the new CBN directive that suspends dividend payments and tightens oversight for banks with outstanding forbearance-related loans or breaches of the Single Obligor Limit (SOL).In a statement presented to the Nigeria Exchange (NGX) Group on Tuesday, June 17, 2025, the Bank stated that its exposure under the Single Obligor Limit (SOL) forbearance relates solely to a single obligor, pointing out that this exposure will be brought within the applicable regulatory limit on or before June 30, 2025. The bank also confirmed that the forbearance granted on other credit facilities applies to only two (2) of its customers, noting that it has made substantial provisions in respect of these facilities and taken appropriate and comprehensive steps to ensure full provisioning by June 30, 2025.The bank further emphasized its strong financial footing, stating that it has successfully raised and surpassed the new regulatory capital requirement of N500 Billion, and is therefore well positioned to continue delivering value to all its key stakeholders.Zenith Bank has continued to distinguish itself in the Nigerian financial services industry through superior service offering, unique customer experience and sound financial indices. The bank has remained a clear leader in the digital space with several firsts in the deployment of innovative products, solutions and an assortment of alternative channels that ensure convenience, speed and safety of transactions.The Bank’s track record of excellent performance has continued to earn the brand numerous awards including being recognised as the Number One Bank in Nigeria by Tier-1 Capital for the fifteenth consecutive year in the 2024 Top 1000 World Banks Ranking, published by The Banker Magazine. The Bank was also awarded Bank of the Year (Nigeria) in The Banker’s Bank of the Year Awards for 2020, 2022 and 2024; Best Bank in Nigeria from 2020 to 2022, 2024 and 2025, in the Global Finance World’s Best Banks Awards; Best Bank for Digital Solutions in Nigeria in the Euromoney Awards 2023; and was listed in the World Finance Top 100 Global Companies in 2023.Further recognitions include Best Commercial Bank, Nigeria for four consecutive years from 2021 to 2024 in the World Finance Banking Awards and Most Sustainable Bank, Nigeria in the International Banker 2023 and 2024 Banking Awards. Additionally, Zenith Bank has been acknowledged as the Best Corporate Governance Bank, Nigeria, in the World Finance Corporate Governance Awards for 2022, 2023 and 2024 and ‘Best in Corporate Governance’ Financial Services’ Africa for four consecutive years from 2020 to 2023 by the Ethical Boardroom. The Bank’s commitment to excellence saw it being named the Most Valuable Banking Brand in Nigeria in the Banker Magazine Top 500 Banking Brands for 2020 and 2021, Bank of the Year 2023 and 2024 at the BusinessDay Banks and Other Financial Institutions (BAFI) Awards, and Retail Bank of the Year for three consecutive years from 2020 to 2022 and in 2024 at the BAFI Awards. The Bank also received the accolades of Best Commercial Bank, Nigeria and Best Innovation in Retail Banking, Nigeria, in the International Banker 2022 Banking Awards. Zenith Bank was also named Most Responsible Organisation in Africa, Best Company in Transparency and Reporting and Best Company in Gender Equality and Women Empowerment at the SERAS CSR Awards Africa 2024; Bank of the Year 2024 by ThisDay Newspaper; Bank of the Year 2024 by New Telegraph Newspaper; and Best in MSME Trade Finance, 2023 by Nairametrics. The Bank’s Hybrid Offer was also adjudged ‘Rights Issue/ Public Offer of the Year’ at the Nairametrics Capital Market Choice Awards 2025
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National Credit Guarantee Company Limited: Powering Inclusive Growth Through Risk-Sharing Guarantees

The National Credit Guarantee Company Limited (“NCGC” or the “Company”) is set to commence operations on 01 July 2025, as a specialised financial institution established to unlock access to credit and drive inclusive economic growth across Nigeria’s real economy. With an initial capital commitment of ₦100 billion, recently announced by President Bola Ahmed Tinubu, the NCGC is positioned to reshape how Micro, Small and Medium Enterprises (MSMEs), manufacturers, and strategic sectors access much-needed financing.
For decades, Nigerian businesses especially micro, small and medium scale enterprises have faced significant challenges accessing loans due to collateral barriers and high-risk perception. NCGC is bridging that gap. By providing partial credit coverage, the company will offer banks and other financial institutions a safety net, allowing them to lend more confidently to eligible borrowers, particularly in underserved and high-growth sectors.
NCGC does not lend directly to businesses. Instead, it partners with Participating Financial Institutions (PFIs) including commercial banks, microfinance banks, fintechs, CBN-licensed institutions and other development financial institutions to share lending risk and support broader financial inclusion. The model is simple but powerful: enable lenders to do more by reducing the risk that prevents them from reaching viable, underfunded borrowers.
Key Beneficiaries
NCGC’s framework targets a wide range of beneficiaries:
· MSMEs across all regions
· Local manufacturers and value chain operators
· Credit consumers
· Youth and women-led enterprises
· Export-oriented and non-interest-based businesses
· Large enterprises within priority sectors
Our Core Services
NCGC offers three primary services:
· Partial Credit Guarantees – Covering up to 60% of outstanding principal on qualifying loans.
· Co-Guarantees – Collaborating with other institutions to jointly share lending risk.
· Technical Assistance – Providing capacity-building support for lenders and borrowers to enhance credit readiness and portfolio quality.
Guiding Principles
The company’s operations are underpinned by globally accepted credit risk-sharing principles:
· Risk-sharing, not risk transfer
· Strategic issuance to preserve borrower discipline
· Tiered eligibility to promote inclusion and developmental impact
· Full alignment with CBN regulations
These principles ensure every guarantee issued is responsible, irrevocable, and impact-driven.
Product Suite
NCGC offers a diverse set of guarantee products:
· Individual Guarantees – For high-value, project-specific loans.
· Portfolio Guarantees – For pool of loans in homogeneous sectors (e.g., agro-processing, creative economy).
· Performance Bond Guarantees – For businesses seeking to meet contract-based obligations.
Sectoral Coverage
Our guarantees are available across critical sectors including:
· Agriculture & Agribusiness – From inputs to processing and logistics.
· Renewable Energy & Green Economy – Including solar, clean tech, and mini-grids.
· Manufacturing & Infrastructure – Targeting value-added production and light industry.
· Digital & Tech Enterprises – Including startups, fintechs, SaaS, and logistics tech.
· Solid Minerals and Metal – Metal fabrication, recycling, beneficiation, coating, etc.
· Textile – Fashion, leather works, jewelry
· Export-Oriented SMEs – Especially in non-oil sectors.
· Women & Youth Enterprises – Including all women-owned businesses (promoter age not more than age 65).
· Islamic Enterprises (coming soon) – Non-interest, Shariah-compliant financing models.
A New Era of Credit Confidence
NCGC is more than just a financial institution; it is a catalyst for Nigeria’s economic transformation. By incentivizing lenders to serve more businesses safely and sustainably, NCGC is enabling job creation, driving productivity, and fostering a more self-reliant economy.
Its operational model is built to:
· Unlock access to finance for real sector growth
· Create jobs and alleviate poverty
· Drive inclusive economic outcomes
· Strengthen the MSME ecosystem
· Build trust and scale in Nigeria’s credit markets
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